Sapato Social Vélaris

Vélaris — O Reflexo do Poder Silencioso

O Vélaris é a personificação do luxo contemporâneo.
Fabricado em couro envernizado premium, seu brilho intenso captura a luz com profundidade única, em preto ultrabrilhante e marrom aristocrático.
Seu design afilado e minimalista traduz sofisticação sem esforço — para homens que dominam ambientes sem precisar de palavras.

Detalhes que Definem Excelência:

✔ Acabamento espelhado — reflexo impecável para um visual de impacto silencioso.
✔ Bico fino alongado — silhueta que impõe elegância e presença.
✔ Cadarços finos em cetim — ajuste preciso com toque de refinamento.
✔ Sola de couro com detalhe antiderrapante — conforto discreto sem abrir mão do luxo.

Para Onde Usar:

• Eventos de gala e cerimônias exclusivas.
• Jantares em restaurantes de alta gastronomia.
• Composições business sharp com ternos escuros ou smokings refinados.

Vélaris — mais que um sapato.
É a assinatura silenciosa de quem entende o verdadeiro prestígio.

Delivery time:

1. Processing Time: The average processing time is 0 to 3 business days (Mon to Fri).

2. Delivery Time: The estimated average delivery time is 8 to 15 business days after the order is shipped and the maximum delivery time guaranteed by Altair & Lane is up to 30 business days (Monday to Friday). External factors such as postal strikes, adverse weather conditions, or holidays may affect this period.

3. Shipping Methods: International Curation: Our products are shipped directly from our warehouse in China, where the parts are manufactured. National Delivery: Carried out by the Post Office. In case of absence, delivery limitations in the region, or address error, the product may need to be collected at the Post Office.

4. Tracking Codes: The product will be separated within 3 to 7 business days after payment confirmation. You will receive the tracking code for your order by email within the item separation period. Orders with multiple items may be shipped separately to ensure the efficiency and safety of delivery of your order. To track your delivery, access the link: altairelane.com/rastreamento and follow the instructions.

5. Responsibility for Delivery Address: It is the customer's responsibility to fill in the address correctly. Incorrect addresses will result in the product being returned to the sender and a new shipping fee being charged for resending.

6. Delivery Delays: Altair & Lane is not responsible for delays caused by holidays, strikes or other situations beyond our control.

7. Customs Taxation: Altair & Lane has joined the government program "Remessa Conforme" (A program created by the Federal Revenue Service that determines differentiated customs treatment and tax exemption for marketplaces that choose to register for the initiative), through a logistics partnership with the Alibaba Group. With this, all import fees are paid by us at the time of shipping the order, which makes the entire shipping process from our overseas warehouse as fast and safe as possible. Upon completing the purchase, the customer agrees to the terms of our Shipping, Delivery and Deadlines Policy. For questions or clarifications, contact us.

Rules for Requesting Exchange or Refund. Read Carefully!

1. Complete Order Receipt: Make sure that all items in your order have been delivered. In cases of split shipments in different packages, wait for all of them to arrive before starting the return process.

2. Product Condition: The product to be exchanged or returned must not show signs of use, such as odors, stains or any damage.

3. Deadlines: Fill out the return form within 7 business days of receiving the item. Once sent, the deadline for analyzing the approval of the request is up to 7 business days. Once the request is approved, you have another 7 days to send the product to the post office. As soon as we receive the merchandise, we will analyze the returned item and within 5 days we will send the tracking code for the exchange to the same email registered at the time of purchase.

For EXCHANGE, check the instructions:

1. Fill out the form with your order details and the item you are requesting to exchange.
2. Check your email for confirmation of your request and wait to receive the posting code.
3. Take the sealed order to the post office with the postage code provided by email.
4. Inform the post code to the attendant.
5. After that, you will track the delivery status of the item to us via email.
6. Receipt and Exchange Voucher: After we receive and approve the exchange, you will receive a discount coupon via email to be used within 7 business days.
7. Access our website and make a new purchase, using the discount coupon in the specific field.

Frequently Asked Questions

1. How do I change the size after receiving the voucher? Make a new purchase with the desired size, using the exchange voucher.
2. What is the shipping address for the exchange? There is no need to write an address on the box. Take it to the post office with the postage code provided.
3. Do I have to pay the shipping cost for the exchange? No, the return shipping cost has already been paid by Altair & Lane.
4. Can I add more items to my new purchase? You can add items to your new order and use the coupon to discount the value of the exchanged items.
5. Where do I use the coupon? Enter the coupon in the field indicated at the checkout stage.
6. What will be the value of my voucher? The value of the voucher corresponds to the total value of the item, without discounts.

Voucher Validity: 90 days.

For Returns, check the instructions:

Deadline for canceling a purchase: As dictated by the CDC (Consumer Defense Code) rules, customers who make purchases through online stores have up to 7 (seven) days after receiving the product to register their regret for the purchase.

1. Fill out the form with your order details and the item you wish to return.
2. Check your email for confirmation of your request and wait to receive the posting code.
3. Take the sealed package to the post office with the postage code.
4. Inform the post code to the attendant.
5. After that, you will track the delivery status of the item to us via email.
6. After receiving and approving the parts, we will process the refund within 7 business days.
7. The refund receipt will be sent to your email, depending on the payment method.


Chargeback Options

Purchases made with credit card: The refund will appear as a credit on the next invoice, and may take up to 10 business days. Altair & Lane makes the refund request to the payment intermediary, and the intermediary is responsible for refunding the amount, currently being Appmax. The store is responsible for charging and placing the order, as well as setting the deadline and serving the customer.

Purchases made with Pix: The refund will be made to the same account as the original payment, within 5 business days after receipt of the item.

ATTENTION
Refunds are only processed after the product is received at our warehouse.

Observations

Deadlines: Fill out the return form within 7 business days after receiving the item. Once sent, the deadline for analyzing and approving the request is up to 3 business days.
Once the request is approved, you have 7 more days to send the product to the post office.
As soon as we receive the merchandise, we will analyze the returned item and within 5 days we will send you a refund.


If you have any questions, please contact us through our contact channels.