Venice Men's Dress Shoes

Venice — Where Elegance Becomes Presence

The Veneza Dress Shoe is the ultimate expression of refinement for men who don't just present themselves — they command presence.
Crafted from patent leather with an intense, long-lasting shine, its design combines sophisticated texture and metallic details for formal compositions with a quiet impact.

Distinction Highlights:

✔ Premium patent leather upper — shine that immortalizes the first impression.
✔ Scale texture — visual depth that conveys personality and dominance.
✔ Polished metal art on the side — a subtle touch of exclusivity.
✔ Padded, breathable insole — absolute comfort on long, prestigious journeys.
✔ Patent leather sole with non-slip grip — sophistication combined with discreet safety.

For Men Who Know Where They Should Be:

• Couples who understand that the big day demands excellence in every detail.
• Executives who leave their mark even before their first word.
• Aesthetes who recognize the value of unique pieces loaded with meaning.

Venice — more than a shoe.
A silent manifesto of authority.

Delivery time:

1. Processing Time: The average processing time is 1 to a maximum of 5 business days (Monday to Friday).

2. Delivery Time: The estimated average delivery time is 6 to 15 days after the order is shipped, and the maximum delivery time guaranteed by Altair & Lane is 90 business days. External factors such as postal strikes, adverse weather conditions, or holidays may affect this delivery time.

3. Shipping Methods: International Curation: Our products are shipped directly from our warehouse in China, where the parts are manufactured. Domestic Delivery: Carried out by the Brazilian Post Office. In case of absence, delivery limitations in the region, or incorrect address, the product may need to be picked up at the Brazilian Post Office.

4. Tracking Codes: Product separation takes up to 3 business days after payment confirmation. You will receive your order's tracking code by email within the item separation period. Orders with multiple items may be shipped separately to ensure efficient and secure delivery. To track your delivery, visit altairelane.com/rastreamento and follow the instructions.

5. Responsibility for Delivery Address: It is the customer's responsibility to fill out the address correctly. Incorrect addresses will result in the product being returned to the sender and a new shipping charge.

6. Delivery Delays: Altair & Lane is not responsible for delays caused by holidays, strikes or other situations beyond our control.

7. Customs Taxation: Altair & Lane has joined the government's "Remessa Conforme" program (a program created by the Federal Revenue Service that provides differentiated customs treatment and tax exemption for marketplaces that choose to register for the initiative) through a logistics partnership with Alibaba Group. As a result, we pay all import fees at the time of shipment, making the entire shipping process from our overseas warehouse as fast and secure as possible. By completing the purchase, the customer agrees to the terms of our Shipping, Delivery, and Deadlines Policy. For questions or clarification, please contact us.

Rules for Requesting Exchange or Refund. Read Carefully!

1. Complete Order Receipt: Make sure that all items in your order have been delivered. In cases of split shipments in different packages, wait for all of them to arrive before starting the return process.

2. Product Condition: The product to be exchanged or returned must not show signs of use, such as odors, stains or any damage.

3. Deadlines: Fill out the return form within 7 business days of receiving the item. Once sent, the deadline for analyzing the approval of the request is up to 7 business days. Once the request is approved, you have another 7 days to send the product to the post office. As soon as we receive the merchandise, we will analyze the returned item and within 5 days we will send the tracking code for the exchange to the same email registered at the time of purchase.

For EXCHANGE, check the instructions:

1. Fill out the form with your order details and the item you are requesting to exchange.
2. Check your email for confirmation of your request and wait to receive the posting code.
3. Take the sealed order to the post office with the postage code provided by email.
4. Inform the post code to the attendant.
5. After that, you will track the delivery status of the item to us via email.
6. Receipt and Exchange Voucher: After we receive and approve the exchange, you will receive a discount coupon via email to be used within 7 business days.
7. Access our website and make a new purchase, using the discount coupon in the specific field.

Frequently Asked Questions

1. How do I change the size after receiving the voucher? Make a new purchase with the desired size, using the exchange voucher.
2. What is the shipping address for the exchange? There is no need to write an address on the box. Take it to the post office with the postage code provided.
3. Do I have to pay the shipping cost for the exchange? No, the return shipping cost has already been paid by Altair & Lane.
4. Can I add more items to my new purchase? You can add items to your new order and use the coupon to discount the value of the exchanged items.
5. Where do I use the coupon? Enter the coupon in the field indicated at the checkout stage.
6. What will be the value of my voucher? The value of the voucher corresponds to the total value of the item, without discounts.

Voucher Validity: 90 days.

For Returns, check the instructions:

Deadline for canceling a purchase: As dictated by the CDC (Consumer Defense Code) rules, customers who make purchases through online stores have up to 7 (seven) days after receiving the product to register their regret for the purchase.

1. Fill out the form with your order details and the item you wish to return.
2. Check your email for confirmation of your request and wait to receive the posting code.
3. Take the sealed package to the post office with the postage code.
4. Inform the post code to the attendant.
5. After that, you will track the delivery status of the item to us via email.
6. After receiving and approving the parts, we will process the refund within 7 business days.
7. The refund receipt will be sent to your email, depending on the payment method.


Chargeback Options

Purchases made with credit card: The refund will appear as a credit on the next invoice, and may take up to 10 business days. Altair & Lane makes the refund request to the payment intermediary, and the intermediary is responsible for refunding the amount, currently being Appmax. The store is responsible for charging and placing the order, as well as setting the deadline and serving the customer.

Purchases made with Pix: The refund will be made to the same account as the original payment, within 5 business days after receipt of the item.

ATTENTION
Refunds are only processed after the product is received at our warehouse.

Observations

Deadlines: Fill out the return form within 7 business days after receiving the item. Once sent, the deadline for analyzing and approving the request is up to 3 business days.
Once the request is approved, you have 7 more days to send the product to the post office.
As soon as we receive the merchandise, we will analyze the returned item and within 5 days we will send you a refund.


If you have any questions, please contact us through our contact channels.